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What phone are you using? Do you have permissions turned on (in phone settings) to access your contacts list? It is usually a problem with the phone, orbthe versa/phone connection that causes this. Hooefully we can sort it out.
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A warm welcome to the Community @Scorpio3 and @NellyG thanks for stopping by.
If your Versa isn't showing who's calling you, I recommend taking a look at the help article My Fitbit device isn't receiving notifications from my phone and follow the instructions provide there. After those steps, test your watch.
Let me know the outcome. 
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