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Versa isn't showing heart rate information

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‎12-18-2019 16:28 - last edited on ‎12-20-2019 10:02 by Moderator Alum

‎12-18-2019 16:28 - last edited on ‎12-20-2019 10:02 by Moderator Alum

The heart rate won't work I've tried all options recommended by Fitbit. They even sent me another new one and that's the same I was told maybe its because I have tattoos but I've tried it on my wife's arm and still no luck with either.

 

 

Moderator edit: subject for clarity

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‎12-20-2019 11:25 - edited ‎12-20-2019 11:25

‎12-20-2019 11:25 - edited ‎12-20-2019 11:25

Hello @Philltattoo, welcome to the Community Forums! It's a pleasure to assist you today.

 

Seems odd that your replacement Versa isn't recording heart rate information, this is certainly not the way this feature was designed. First, can you please let me know if the heart rate sensors of your device are still flashing? Also, if you haven't already done so, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and let me know how it goes. Such information was really helpful for other users that were experiencing the same uncommon behavior.

 

Looking forward to your reply, let me know if you have any additional questions.

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‎12-20-2019 11:35

In response to RicardoFitbit

‎12-20-2019 11:35

I'm having the exact same problem. I've also read the article, and have done everything recommended in it. The green light (2nd from left on sensor) is flashing. Now what?? 

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‎12-25-2019 16:38

In response to jckeezy

‎12-25-2019 16:38

Welcome aboard @jckeezy, sorry for the delayed reply.

 

Thanks for sharing your concern with me and taking into consideration the steps from my previous post. If you haven't already done so, please follow the next steps to restart your device and let me know how it goes:

 

  1. For Fitbit Versa, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. .
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Keep me posted. 

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