Versa isn't showing my clock face

[alli24lsu]

I have had a clock face from Lignite since I got my new Fitbit and have had no issues. Now today, it says "please allow the health activity permission to use this clock face" and I have no clock face. I don't know how to fix this. Can anyone help me please?

Thanks

Allison

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to welcome you @alli24lsu.

Have you tried to restart your watch? If you haven't, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Let me know the outcome. 

[alli24lsu]

Hi

It did not correct the issue. I had tried to restart my watch. I did contact the company for the watch face and they said to change the face and then install mine again. This did work.

Thanks

Allison

[Depuck2018]

I am having the same issue. I have restarted my watch, tried reinstalling a different face which installation fails and my watch is still having issues.

[mane1573]

Thanks for your help.... I was able to easily retrieve my clockface also!😀

[AlejandraFitbit]

A warm welcome to the Community @mane1573.

I am glad to hear that the instructions provided worked and that your Versa is now working properly. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up!