Versa isn't showing my heart rate on the screen but it tracks it

[Tforry]

The past three nights my versa isn’t showing my heart rate in the sleep tracking. It tracks it and gives me a score but the screen that would normally show the line with hr is just blank.  Anyone else having this happen? Or know how to fix it? 
thanks!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Tforry, thanks for stopping by in the Community Forums. Thanks for the details provided in your post about your heart rate not showing, I'll be glad to help you with that.

While reading your post I was wondering if the "--" you're seeing are on your Versa or your Sleep graph in the Fitbit app?

As a first approach, I'd like you to please confirm that the heart rate settings on your watch is "On". On your device, open the Settings app > Heart Rate > tap to turn the setting On.

If the heart rate is On, I'd recommend trying the following steps:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

[Tforry]

thanks for all this---i did all the steps and this morning it's still not
showing the hr in the graph, so to explain further it is capturing my hr
but in the app when i go into my sleep score and then in the restoration
box it has the sleeping hr box that used to show a line for how my hr went
up or down throughout the night---that box is blank now no lines---it says
below it what my sleeping hr was and how much it was above or below my
resting hr, but no graph to show this? but i did used to have the line in
the graph if that makes sense?

[MarreFitbit]

Hi there @Tforry, I appreciate you've clarified your original post. Thanks for letting us know about the issue of not getting heart rate data under restoration. I appreciate you already took the time to restart your watch. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit watch and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.