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Versa isn't syncing

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‎07-07-2018 10:32 - last edited on ‎07-08-2018 06:12 by Moderator Alum

‎07-07-2018 10:32 - last edited on ‎07-08-2018 06:12 by Moderator Alum

I've read the other related topics but have found nothing that has fixed my synchronization issues. I've rebooted, uninstalled/reinstalled the app, unpaired from phone, rebooted phone OMG... this Fitbit has frustrated me to no end. What in the world is the problem? I've had a Charge, Charge 2, Blaze  and now Versa. I'm seriously considering moving on to another company... the syncing issues are just too frequent. Is anyone experiencing the same or have a suggestion I haven't tried?

 

 

Moderator edit: subject for clarity

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‎07-08-2018 06:16 - last edited on ‎10-24-2025 14:36 by Fitbit Moderator

‎07-08-2018 06:16 - last edited on ‎10-24-2025 14:36 by Fitbit Moderator

It's great to see you around @Anewlucia.

Thanks for troubleshooting this issue by yourself. Could you please confirm that your phone is a compatible mobile device by checking our list here? Something that helps me to sync my Versa, is to make sure I have internet connection, Bluetooth on and location on. You can try this, maybe it works for you too.

Hope to hear from you soon. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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