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Versa isn't syncing

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‎07-10-2018 13:24 - last edited on ‎07-12-2018 06:19 by Moderator Alum

‎07-10-2018 13:24 - last edited on ‎07-12-2018 06:19 by Moderator Alum

Hi, my Versa does not log the distance I have rode during cycle ride or transfer any data to my app. Any ideas?

 

 

Moderator edit: subject for clarity

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‎07-12-2018 06:20 - last edited on ‎10-24-2025 09:53 by Fitbit Moderator

‎07-12-2018 06:20 - last edited on ‎10-24-2025 09:53 by Fitbit Moderator

It's great to see you here @JosR.

If your watch isn't transferring your information, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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