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Versa isn't syncing

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‎09-30-2018 18:54 - last edited on ‎10-01-2018 06:02 by Moderator Alum

‎09-30-2018 18:54 - last edited on ‎10-01-2018 06:02 by Moderator Alum

Since I updated to Android 9.0 on my phone (OnePlus6), my Versa stop syncing with my phone. Now my watch is useless because even the hour is pair with my timezone.. please fix it right away.

 

 

Moderator edit: subject for clarity

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‎09-30-2018 20:06

‎09-30-2018 20:06

The issue with syncing with Android 9 is a known issue and engineers are working to fix it, for updates keep your eye on THIS thread. They recomment that you make sure your Android Fitbit app is updated to the latest version (2.78) for the best results.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

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3 REPLIES 3

‎09-30-2018 20:06

‎09-30-2018 20:06

The issue with syncing with Android 9 is a known issue and engineers are working to fix it, for updates keep your eye on THIS thread. They recomment that you make sure your Android Fitbit app is updated to the latest version (2.78) for the best results.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-01-2018 06:03 - last edited on ‎10-18-2025 06:19 by Fitbit Moderator

‎10-01-2018 06:03 - last edited on ‎10-18-2025 06:19 by Fitbit Moderator

A warm welcome to the Community @Pepenador9112 and @NellyG thanks for the input.

I am glad to see here that our friend replied your inquiry and your patience while our team fix this issue will be much appreciated. In the meantime, if you need anything else, let me know.

Catch you later. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-01-2018 06:55

In response to NellyG

‎10-01-2018 06:55

Thanks for the reaponsr 

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