Versa isn't syncing

[LiseHanson]

I'm really annoyed with my Versa! Its a great hassle to get it to sync to the app! I have a Samsung Galaxy S8+. I never had a problem with my Flex 2 and Charge 2. But, since I got my Versa, the app won't work right. I have to log out or restart my phone or close and reopen my Bluetooth, and even reset my Versa to maybe get it to sync! I did all of the above last week and it worked fine until Sunday. But now, it hasn't sync since Sunday evening. And, I can't get it ton sync. Can someone help me? I'm almost to the point of getting rid of Fitbit and go with an other brand.

Moderator edit: subject for clarity

[Rafter10201]

I couldn't have said it better. The root cause of this issue needs to be identified and solved. My wife and I used the Charge and Alta products with absolutely no synching issues. We've had our Versa watches for several months and have constant synching issues. We follow the same usage patterns as we did with our previous devices. As a user we thought getting a new 'better' device would bring an enhanced and waterproof experience - we were wrong!  We both use an iPhone 8. Can Fitbit please step up and admit there is an issue and fix it. This is wasting your customers time. Thanks. 

[Risky99]

1. Phone model you're currently using. NOTE 9
2. App version installed on your phone (tap on Account > Help to get it) ANDROID VERSION 8.1.0
3. Versa version (tap on the Versa picture on the screen of your Dashboard to get it) FIRMWARE VERSION 32.32.10.15

[Rafter10201]

I have an iPhone 8

[Marrrmaduke]

@Deathwishvixen  I'm assuming app version is 2.82. try downgrading to 2.81 or better to 2.74. you will have to sideload it.

[Rafter10201]

I hate to downgrade because when I get new updates I will always update. Thanks anyhow. Can Fitbit please respond?

[SunsetRunner]

Hi Marrrmaduke 

iphone XS, iOS 12.1
fitbit app 2.83
versa version from settings on watch 32.12.19

thx.

[Rafter10201]

I have 12.1 and 2.83 but I have 32.10.15 versa firmware not 32.12.19. Is that any issue? How do I know if I have to upgrade my firmware and how do I do it? Thanks

[Marrrmaduke]

@Rafter10201 You're on iPhone. You cannot downgrade. I would suggest setting up everything from scratch. Deleting versa from your Fitbit account in Fitbit mobile app, uninstalling the app from your phone, unpairing versa from your phone, rebooting your phone, performing factory reset of your versa, and setting it up again from scratch.

[Marrrmaduke]

---

@SunsetRunner wrote:

Hi Marrrmaduke 

iphone XS, iOS 12.1
fitbit app 2.83
versa version from settings on watch 32.12.19

thx.

---

If you haven't tried that already, try forgetting versa from your Bluetooth settings, followed by reboot of iPhone and reboot of Versa. When you try to sync manually within the Fitbit mobile app, it will ask you for pairing. Grant it. If you have already tried that, please perform factory reset as described in my post here. 

[MarcoGFitbit]

Hello everyone, I hope you're doing well. It's nice to see you @Marrrmaduke, thanks for all your help. 

I appreciate some of you have come back and let us know the troubleshooting steps you've tried in hopes to resolve this issue. At this moment, if you haven't done it yet, please update your Versa to the new firmware update. 

Please note that this update has only been released to a small group of Fitbit Ionic and Fitbit Versa users. If you have not yet received an update notification and wish to force the update, you can give the watch a FACTORY RESET and then follow steps 1 - 4 below. Please make sure you sync the watch before performing the reset so that all your current data transfer over. Factory resetting your device clears all data from the watch including music, Fitbit Pay information, and apps. Historical Fitbit data will still be available in the Fitbit App.

If you run into trouble updating your Versa, please follow these steps:

1. Restart the watch. 
2. "Remove" the watch from your account inside of the Fitbit app.  
3. "Forget" the watch from your phone's Bluetooth settings (along with any other Fitbit devices paired to your phone)
4. Try the update again. 

I hope this can be helpful, if after updating your Versa, the watch is still not syncing correctly, please let us know. 

[caz320ml]

Really disappointed in my versa.

I wanted to keep my charge 2 on the app but was told I couldn't so that was uninstalled when I installed the versa.

I have followed everything including your instructions on this tread and the versa still won't sync. I spend more time messing with the stupid thing than exercising.

It synced at 10.19 this morning it is now 19.22 and it won't sync. When I try to force it it just says sync scheduled but nothing happens. I bought it because I wanted a bigger display so I don't have to wear a watch but if it doesn't work soon and permanently it is going back.

If your Versa is still not syncing, please reply to me with the following information:

1. Phone model you're currently using.  LG G6
2. OS version running on your phone. Android version 8
3. App version installed on your phone (tap on Account > Help to get it) 2.83
4. Versa version (tap on the Versa picture on the screen of your Dashboard to get it) 32.32.12.19

Thanks for your patience and understanding, we hope to hear from you soon. 

[Marrrmaduke]

@caz320ml it's the problem with the app versions above 2.81. you should be able to add both trackers with Fitbit mobile app v. 2.81 or lower. Fitbit is working to resolve this issue. In the meantime, uninstall current version of the app and sideload 2.81. you can find it on the internet.

[Rafter10201]

Thanks everyone. I have been watching my two sick grandchildren. I haven’t had the time to look through and decide what to do next. When I can I will let you know ... thanks again

[WorksWithNote8]

I had a problem syncing with my Galaxy Note 8.

I had updated the firmware to the latest and no amount of pairing or re-pairing would work.

I finally did a restart of the Versa by holding down the Left and Bottom Right buttons until the Fitbit Logo appeared.  When the Versa restarted, everything was fine.

Note:  I had previously tried doing a restart, but when the screen blinked, I thought it had restarted, when actually it had not.  You have to hold the buttons for about 10 seconds until you see the Fitbit logo appear.

[Deathwishvixen]

I'm Unable to downgrade,  but it randomly starting syncing perfectly after the screen broke 

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate some of you have come back and let us know your Versa is now syncing, I'm very glad. For those of you who are using an Android device and are still experiencing issues, I would like to suggest you to check the following:

• The Fitbit app is installed on a supported phone or tablet. To check, see http://www.fitbit.com/devices.
• The latest version of the Fitbit app is installed on your phone or tablet. 
• Your phone has a cellular data or Wi-Fi connection.
• The Fitbit app is allowed to run in the background on your phone. For more information, see Why is the Fitbit app sending a notification to my Android phone?
• The Bluetooth setting on your phone is on. To check, tap Settings > Bluetooth.
• Your software on your phone is up to date. To check, tap Settings > About Phone or About Device > Android Version.
• You have location services turned on and the Fitbit app has permission to access your location. For more information see, Why is the Fitbit app prompting me to turn on location services?
• If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
• Your phone isn't managing other Bluetooth connections. For more information, see Is the Fitbit app interfering with other Bluetooth devices?
• Your phone doesn't have a syncing issue listed in What should I know about using the Fitbit app on my Android device?
• Your Fitbit device's battery isn't critically low.
• The firmware on your Fitbit device is up to date as described in How do I update my Fitbit device?

Depending your phone, these tips might make syncing easier:

• Turn on the Always Connected option in the Fitbit app. This setting improves the Bluetooth connection between your phone and Fitbit device. Note that turning on this feature may cause the battery on your Fitbit device to drain more quickly than normal.
• Turn on All-Day Sync in the Fitbit app. This setting prompts your Fitbit device to periodically sync with the Fitbit app but may shorten battery life on your phone or Fitbit device.

Now, I understand you concern about your some of your phones are not listed as compatible devices, please note that many Android phones have all the hardware requirements to be a supported device but are currently not on our list of supported devices. This means that we have not tested it for compatibility and added it to the list yet. For the time being, we don't have an specific date or time-frame of when is going they will be listed as compatible. 

While these devices has all the specifications to be compatible and are currently working with the Fitbit app, it's possible to come across some issues along the way. I appreciate your understanding while we work to improve this experience, if there's anything else I can do for you, please feel free to reply. 

[WorksWithNote8]

I wonder if the Versa did a full restart after the screen broke.
Also, I thought the firmware I listed was the latest-greatest, so I'm
thinking it would have been an upgrade, if you didn't not already have it.
That's just a guess.

[Deathwishvixen]

No it didn't restart or do anything like that.

Get Outlook for Android

[bernkraf]

I am about to give up on Fitbit and share my frustration on every social platform I can find. I had an Alta that simply fell apart after maybe 15 months of use. I could accept that I might have been maybe too active, maybe somehow hit it against something, but I was 68 when that happened. So nevertheless, I bought into the hype on the Versa and my wife got me one for my 69th birthday, 6 months ago. I could have gone Apple but didn't need all that functionality, and liked the advertised Versa 5 day battery life. That said, after maybe 3 months, the battery life  dropped to maybe 2 days max. And, despite all the help articles I have not been able to sync the Versa to the phone app since Oct 12. So now I have a "watch" that pretty much only counts my steps and maybe measures my pulse and will give me an alarm if I set one.  Oh? I forgot to mention that it doesn't keep good time if it CAN'T SYNC!  I'm presently 4 minutes slow so I use my phone for real time. So I'm ready to advertise my frustration with Fitbit as widely as I can and they can't buy word of mouth advertising like that for any price.

[caz320ml]

I know exactly how you feel. For my versa to sync I have to switch it off, turn off bluetooth, un pair it and then switch it back on. Half the time it won't then connect with the phone.