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Versa isn't tracking active minutes

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‎08-12-2019 05:06 - last edited on ‎08-14-2019 09:18 by Fitbit Moderator

‎08-12-2019 05:06 - last edited on ‎08-14-2019 09:18 by Fitbit Moderator

Anyone else having issues with their Versa not recognizing active minutes? Been walking for over 15 minutes and not activity minutes are being recognized.

 

 

Moderator edit: updated subject for clarity

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‎08-14-2019 09:17

‎08-14-2019 09:17

@iloveladybugs4 welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, I would like to follow up on the issues that your Versa is experiencing since it's not tracking your active minutes.

 

If the issue persists, please restart your Versa as described in this help article. After this, check out this help article which explains how you earn active minutes with your Fitbit watch. Finally, monitor your Versa and see if it tracks your active minutes properly.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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