Versa isn't tracking my sleep

[Eccentricgrrl]

What is going on with the sleep tracker all of a sudden? The Versa was tracking my sleep wonderfully until about a week or two ago. Now it either doesn't track or says I've been up for hours during the night, which I know isn't correct. My Samsung Gear 2 never had this problem. Was there an update that I wasn't aware of that's messed this up? I'm about to send this watch back and go with another brand. This was a big part as to why I bought this. Nothing has changed in how I've been wearing it. What's happened? Anyone else experiencing this?

Moderator edit: subject for clarity

[JanieB1951]

I don't have any buttons on the right.

Sent from my iPad

[-GCfan1987-]

Then I believe you don't have the Fitbit versa

[Bdogdown]

The same thing is happening to me.  I have talked with Fitbit numerous times and they only tell me things I have already tried.  Useless! 

The new Versa2 only has 1 button. 

[Loucamille]

I have the old versa with 3 buttons, so can’t help too much. If I had to guess, you still might try a reset, which would mean holding down that button. For how long or if there’s a particular method I don’t know. Search for a soft reset topic in self help or community. Like so many other modern companies, fitbit doesn’t provide much hands on support for their products. Otherwise i would dm them on twitter or facebook and make a public stink if you don’t get a reply that is responsive. Sometimes the right hand doesn’t know what left hand is doing— marketing and communication v support. Good Luck to you.

Louisa

[JanieB1951]

Thank you. I knew I only had one button but the previous responder told me I didn't have a Versa... It's crazy how it registers my sleep most nights and then it doesn't for a few nights.

Sent from my iPad

[Loucamille]

You may need to adjust where you have it on your wrist, also, you might want to clean the area that comes in contact with your skin with alcohol/lens cleaner- not sure it’s recommended. When i had issues just a month or two after getting the versa, it simply stopped tracking until I found solution. It wasn't an intermittent problem. I hope this helps, stay safe. Good luck.

Louisa

[Berniequintin64]

My fit bit doesn't track my sleep very well

[Bdogdown]

Thanks Loucalmille

I tried wearing in higher on my wrist and it did work last night. A total of 3 fingers above the wrist bone.  Will try again tonight and see. Here's hoping