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Versa isn't tracking sleep

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‎04-11-2019 06:46 - last edited on ‎04-12-2019 07:59 by Moderator Alum

‎04-11-2019 06:46 - last edited on ‎04-12-2019 07:59 by Moderator Alum

I've reset my device, but it is still not tracking my sleep which was one of the main reasons i bought it.

Please fix!

 

 

Moderator edit: subject for clarity

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5 REPLIES 5

‎04-11-2019 07:03

‎04-11-2019 07:03

Not detecting any sleep at all, or just not getting sleep stages?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎04-12-2019 08:01 - last edited on ‎05-13-2025 09:30 by Fitbit Moderator

‎04-12-2019 08:01 - last edited on ‎05-13-2025 09:30 by Fitbit Moderator

It's great to see you around @AGBritton and @JohnnyRow thanks for the input.

If your Versa isn't registering your sleep, I recommend trying the following:

  1. Manually sync the watch. See instructions in How do Fitbit devices sync their data?
  2. Restart the Versa. See instructions in How do I restart my Fitbit device?
  3. Try sleeping with the watch on your non-dominant hand.
  4. If steps 1-3 don't work, I suggest manually logging your sleep to reflect the time slept. See instructions in How do I change my sleep history?

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎04-17-2019 07:48 - last edited on ‎07-08-2019 10:03 by Moderator Alum

In response to JohnnyRow

‎04-17-2019 07:48 - last edited on ‎07-08-2019 10:03 by Moderator Alum

No sleep at all.

Amanda Britton

 

 

Moderator edit: removed personal info

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‎07-07-2019 13:36

In response to AlejandraFitbit

‎07-07-2019 13:36

I have tried resetting my fitbit. I sleep with it on my non dkminant hand. None of the above has worked. Please help.

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‎07-08-2019 10:06

In response to AGBritton

‎07-08-2019 10:06

Thanks for the update @AGBritton and sorry for the delay in respond.

 

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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