help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa isn't tracking sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-11-2019 06:46 - last edited on ‎04-12-2019 07:59 by Moderator Alum

‎04-11-2019 06:46 - last edited on ‎04-12-2019 07:59 by Moderator Alum

I've reset my device, but it is still not tracking my sleep which was one of the main reasons i bought it.

Please fix!

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
5 REPLIES 5

‎04-11-2019 07:03

‎04-11-2019 07:03

Not detecting any sleep at all, or just not getting sleep stages?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎04-12-2019 08:01 - last edited on ‎05-13-2025 09:30 by Fitbit Moderator

‎04-12-2019 08:01 - last edited on ‎05-13-2025 09:30 by Fitbit Moderator

It's great to see you around @AGBritton and @JohnnyRow thanks for the input.

If your Versa isn't registering your sleep, I recommend trying the following:

  1. Manually sync the watch. See instructions in How do Fitbit devices sync their data?
  2. Restart the Versa. See instructions in How do I restart my Fitbit device?
  3. Try sleeping with the watch on your non-dominant hand.
  4. If steps 1-3 don't work, I suggest manually logging your sleep to reflect the time slept. See instructions in How do I change my sleep history?

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎04-17-2019 07:48 - last edited on ‎07-08-2019 10:03 by Moderator Alum

In response to JohnnyRow

‎04-17-2019 07:48 - last edited on ‎07-08-2019 10:03 by Moderator Alum

No sleep at all.

Amanda Britton

 

 

Moderator edit: removed personal info

Best Answer
0 Votes

‎07-07-2019 13:36

In response to AlejandraFitbit

‎07-07-2019 13:36

I have tried resetting my fitbit. I sleep with it on my non dkminant hand. None of the above has worked. Please help.

Best Answer
0 Votes

‎07-08-2019 10:06 - last edited on ‎10-14-2025 05:18 by Fitbit Moderator

In response to AGBritton

‎07-08-2019 10:06 - last edited on ‎10-14-2025 05:18 by Fitbit Moderator

Thanks for the update @AGBritton and sorry for the delay in respond.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes