Versa isn't turning on

[marina-donahue]

I charged my Versa earlier today, when at work it randomly shut off and the clock face wouldn't turn back on after tapping the screen. I read some of the other forums and tried turning it off by pressing the left button, I got no response on the watch. I tried to re sync the watch via my phone and that didn't work either. Unfortunately I do not have the charging cable with me to attempt that route. I got this watch back in the beginning of June 2018. Please help!

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

Welcome to the Community @marina-donahue.

Thanks for troubleshooting this by yourself. If your Versa isn't responding, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Let me know the outcome. 

[marina-donahue]

That worked...thank you. Is there a reasonw by this happens or a way to
prevent it?

Thank you,
Marina Donahue

[AlejandraFitbit]

Those are great news @marina-donahue.

I am glad to hear that your watch is now working again. Regarding your inquiry, I am not sure what might have caused this, but we would expect this to be a one glitch.

Let me know if you need anything else. 

[Thall0816]

My Versa did the same thing today. I have tried all the following steps and it won’t even turn on. It was charged to 75 percent, I was swimming when I got out it just wouldn’t turn on. What should I do now? I bought my Versa in April and haven’t had any issues. Super bummed about it. 

[MsAmyAdams]

Unfortunately, mine did the same thing just over 2 weeks ago.  I was working in my flower bed and it just died.  Would not turn back on; and after all the trouble shooting nothing.  The last time it synced (about 2 hours prior to me noticing it had died) it had reported enough charge for a few more days.  I contacted support and after failed attempts to reboot the device (and after 24 hours on the charger) they asked me to ship it back for warranty replacement.  I've had to contact Fitbit twice since then for updates, because they had not provided any; even though the device was received on 7/27.  Today I contacted support again and was told it would now be expedited and shipped within 2-3 business days.  I hope so, because waiting 2+ weeks for the replacement and having to ask for updates is very frustrating and poor customer service.  Good luck.

[Lacilou10]

I tried the reset and it did not do anything