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Versa isn't turning on

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‎11-03-2018 07:25 - last edited on ‎11-04-2018 06:51 by Moderator Alum

‎11-03-2018 07:25 - last edited on ‎11-04-2018 06:51 by Moderator Alum

First, this took all night to sync. I'm not even sure it has now. I was told to pick a watch face. Everyone I've tried says it cant be installed on my device. The watch face is totally black. Please help. I don't want to send this back.

 

 

Moderator edit: subject for clarity

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‎11-03-2018 18:07

‎11-03-2018 18:07

It might be a compatability issue with your phone. What phone are you using?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-04-2018 06:54 - last edited on ‎11-08-2025 05:54 by Fitbit Moderator

‎11-04-2018 06:54 - last edited on ‎11-08-2025 05:54 by Fitbit Moderator

A warm welcome to the Community @SunsetRunner and @NellyG thanks for the input.

I will be glad to help you with the issues you are experiencing with your Versa. If your tracker isn't turning on, I recommend restarting it. If it isn't syncing, follow the instructions provide in the help article Why won't my Fitbit device sync? and to change the clock face, make sure you are following the steps in How do I change the clock face on my Fitbit device?.

Also, check if your phone is a compatible mobile device.

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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