help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa isn't turning on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-20-2019 05:15 - last edited on ‎03-22-2019 13:28 by Moderator Alum

‎03-20-2019 05:15 - last edited on ‎03-22-2019 13:28 by Moderator Alum

My Versa isn’t coming in at all. I have charged it, held all the buttons down for longer than 10 seconds also the green sensors are not lighting up on the back.

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎03-20-2019 06:26

‎03-20-2019 06:26

Hi, since the actions you've already done to get the Versa up and running again, I would advice you to contact Customer Support about your problem.

Best Answer
0 Votes

‎03-22-2019 13:29

‎03-22-2019 13:29

Hey @Jamiejackson78, welcome to the Community and @SunsetRunner appreciate the input.

 

Thanks for troubleshooting this display issue by yourself. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

Let me know if you need anything else. Robot wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes