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Versa isn't vibrating

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‎09-09-2018 12:42 - last edited on ‎09-10-2018 05:34 by Moderator Alum

‎09-09-2018 12:42 - last edited on ‎09-10-2018 05:34 by Moderator Alum

My Versa is getting notifications, but it doesn’t vibrate or alert when it receives one. Any ideas?

 

 

Moderator edit: subject for clarity

Best Answer
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3 REPLIES 3

‎09-09-2018 13:02 - edited ‎09-09-2018 13:04

‎09-09-2018 13:02 - edited ‎09-09-2018 13:04

Welcome to the forums!

 

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Check out the discussion forums.A lot going on and I'm sure you have some contributions as well!

Hope to see you around more!

 

 

 

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎09-09-2018 13:24

In response to WendyB

‎09-09-2018 13:24

Hi Wendy, thanks for the advice. I had tried a single restart a few days ago with no success. I just did 4 individual restarts and sent a test text. Both my phone and versa received the text, but the versa didn’t buzz or light up. App is current. Versa is version 32.32.10.15. Using an iPhone. 

Best Answer

‎09-10-2018 05:36

In response to Deltapi285

‎09-10-2018 05:36

Hey @Deltapi285, it's great to see you here and @WendyB thanks for stopping by.

 

I appreciate all the efforts in trying to fix this issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer