Versa issues

[sparkybear]

I've had some major issues with my Versa the past couple weeks: 

1. Two weeks ago, the battery started draining every two days, and I have changed nothing in the settings, etc. I posted on this issue already, but haven't had much luck getting help with it.

2. The heart rate monitor no longer works (it last worked on Tuesday, August 7), and I double-checked that it's set to on.

3. My sleep is no longer registering (it last worked on Tuesday, August 7), and I double-checked that it's set. 

Last month (July) I had major issues with the Android cell phone battery drain/data drain issue, which cost me $30 in additional charges since I ran out of data, and that was finally fixed with the update. (I received an email with "compensation" of a free band...eye roll....) Now I'm having these issues. I purchased the Versa in May and while I love all that it has, it's turning into a headache. I either need help or a new Versa. 

[NellyG]

Try several restarts. If that doesnt help try a Factory reset (settings app in Versa and scroll down to About). If that doesnt help then you need to contact Support (link in my signature)

Restart your tracker

[sparkybear]

Thank you, Nelly. I am going to try those ideas and then get back to support if that still doesn't work. I appreciate your help.

[sparkybear]

I tried multiple restarts - to no avail -  and then a Factory reset. The Factory reset didn't take, and now all I get is a message on the Fitbit that the "Data did not delete, resync and try again" with a large red circle with an X in the middle. I resync, I try to tap on the red X, nothing happens. I no longer can get anything to work on the Fitbit. I'll try Support in the morning. Beyond frustrating.