Versa it won’t hold a charge for longer than a day

[Mcgeejessi]

I’ve had my Versa less than 6 months and now it won’t hold a charge for longer than a day. I’ve tried cleaning the contact ports on both the watch and charger and it’s still didn’t help. It will say it’s at 100% at 7 am but will be dead before 8 pm. 

Moderator edit: subject updated for clarity

[NellyG]

Hi @Mcgeejessi try the suggestions in THIS Help Article on charging problems. If nothing helps come back here.

[Mlv17]

I am having the same problem.  I only have it about 2 months and feel like it is always dying.  Do I need to return it?

[ValHaller]

My Versa held a charge for 4 days when I first got it 3 months ago.  Now it can't make it through a day.  I have turned off unnecessary notifications and I don't use any apps.  I read the article provided it didn't give any helpful suggestions.  It is ridiculous to have to charge my watch every day at different times of the day.  What else can I do?

[NellyG]

I have flagged a moderator to come and help

[DavideFitbit]

Hi everyone, and welcome to the new users in the Community. 

@Mcgeejessi, thank you for all the details that you've provided. I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. Let me know the outcome. 

@Mlv17, could you please confirm if you already tried the steps suggested in this article? 

@ValHaller, thank you for confirming that you already tried the suggested troubleshooting steps. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. 

Keep me posted on the outcome.