Versa just died on me

[Jayelo]

I cannot express how mad and disappointed I am with Fitbit right now. I really wanted to stand by your product. I bought mine on the 16th of April. Everything was great up to this past week. Now the battery started to drain quick. Sleep track was off. I did 2 factory resets, multiple restarts. Today my battery life was looking better. I just came back from an exercise class, synced my Versa and then it wouldn’t turn on. I tried to restart and this is what it shows. WTH. Nothing is working and the stupid thing won’t turn on at all. How can I contact Fitbit or do I have to wait till tomorrow during business hour? I am so frustrated with them. 

[WavyDavey]

Hi @Jayelo,

Sorry to hear that. Contact Fitbit at the link below, and they'll take care of you.

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[Jayelo]

Yeah I just emailed them because I already had a ticket number made for battery  issues and now this. I’m so disappointed and irritated. It hasn’t even been a month yet since having it. 

[WavyDavey]

I understand. It's nothing anyone wants to happen. But I'd rather have one fail right away and get it replaced, rather than have odd behavior that drags out and wastes my time and Fitbti's.

.Sometimes my luck is having electronics fail a month after the warranty expires.  🙂

[kitten0000]

I had the same problem and i returned it at the store and got a new one 🙂 

[Jayelo]

I bought mine from Best Buy but they are all sold out and don’t know when they will get more so now I’m playing the waiting game.

[Jayelo]

@WavyDavey So true. It’s just the inconvenience of going back to the store and now I have to wait till they get a shipment of Versa since they are all out of stock. I’m out a Versa till then. 

[Jayelo]

Update: Fitbit will send me a replacement. So we’ll see how that one turns out. Such a complicated process. 

[vintagechutzpah]

Unfortunately, same thing happened to me!

It was just on 60% and then it all went black. I tried re-charging. The interface goes back up but won't get past to 1%. Once you take it off the charger, it's just dead! I tried to troubleshoot + factory reset but nothing works. 

I contacted customer service. The chat agent was great. I am now doing an e-mail exchange. They decided that it might just be the charger. They'll be sending a charger replacement instead. I'm from the Philippines so imagine how long will that take. Imagine also the frustration when I try the new charger and it still doesn't work and it ends up being the hardware fault at all.

Oh! Quite frustrating!