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Versa just stopped working and won't respond to reset

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‎04-13-2021 18:47

‎04-13-2021 18:47

My versa stopped working randomly. I bought a new charger thinking that was the reason and still won't turn on. Last it synced my battery said 70%. The logo does not appear when I hold the buttons.. wondering what else to do as I have taken very good care of the watch and it shouldn't have any issues otherwise 

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‎04-13-2021 20:07

‎04-13-2021 20:07

I am having the same issue

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‎05-10-2021 18:43

‎05-10-2021 18:43

I'm having the same thing--sort of. Clock face disappears when I still have 70% battery left. And my battery doesn't even last 24 hours--never mind 4 days. I have a Versa, and it's less than a year old.

 

Saw in the help forum that turning of the all-day sync function is supposed to help, but I can't seem to find the toggle. Also, one of the Fitbit reps said that shouldn't even be necessary. So I'm confused and annoyed, lol.

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‎05-10-2021 19:00

In response to McMc86

‎05-10-2021 19:00

The all day sync toggle was removed awhile back. We have been turning off the Bluetooth on our phones to keep the watch from connecting to the app- it lasts for days instead of hours. It shouldn’t be necessary, but Fitbit has failed to own up to the problem and provide support for its customers. 

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