Versa just won't turn on

[Superman1506]

My Fitbit just stopped working out of the blue. Tried charging and switch on. Nothing happened? What should I do?

Moderator edit: Subject for clarity 

[N8teGee]

Have you tried restarting it by pressing and holding the left button and bottom right button together for 15 secs (until you see the fitbit logo)? 

[Superman1506]

It still doesnt work?

[HSel]

Hi mine is doing the same. 

[HeydyF]

Hey guys! @HSel and @Superman1506, welcome to the Community! 

Did you try to restart your Versa as @N8teGee previously suggested you? If you haven't, please give it a try and also, please let me know if it is charging when you plug it into the charging cable. 

I'll be around! 

[HSel]

Hi I have pressed the left hand button and the bottom right hand button together but no Fitbit icon comes up only a whitish screen with a few horizontal lines in the middle which disappear after about 10 seconds. 

[Jemandc]

Mine just went black too. Tried the reset but nothing!

[Jemandc]

The charger does nothing either.

[DramaQueenDiva]

---

@HSel wrote:

Hi I have pressed the left hand button and the bottom right hand button together but no Fitbit icon comes up only a whitish screen with a few horizontal lines in the middle which disappear after about 10 seconds. 

---

Time to contact Support, then.

[Superman1506]

Hi, I did try to restart it but it didnt work. I even charged it but nothing came on the screen. Just black screen

[Fdalton427]

Mine just did the same thing. Any luck with a fix?

[charles46946]

Seems to be a worldwide issue and a huge problem because mine has been dead for 3 months.. I contacted fit bit and when I told them where I purchased it they will no longer help or assist me..

[doubledup]

I've noticed the same thing and just sent a message to support. It won't turn on and restarting doesn't do anything.

[Jemandc]

I contacted support, via online chat. They could not get it to turn on either. Since mine is under warranty they are sending a replacement.

[Fdalton427]

Yea I had to do the same thing. Hopefully this one lasts longer than the first one

Felicia
Sent from my iPhone, please excuse any errors.

[Superman1506]

I do have warranty how do I get a replacement?

[Fdalton427]

Contact customer service and let them know what is going on with your watch. Where did you purchase it?

Felicia
Sent from my iPhone, please excuse any errors.

[HSel]

Hi I contacted the helpline and after a conversation about my query they asked me to send a photo of my Versa screen after I had tried to reset it. They are now sending me a replacement which I hope will last longer than my old one which was 5 months old. 

[Kendra_MaKay]

My screen has also went black. I have tried restarting it and nothing shows up I have tried charging it but nothing works there either... what do I need to do? I really enjoyed this watch and would like to get this fixed if possible. 

[Fdalton427]

Mine lasted about that long and I hope my replacement lasts longer than 4-5 months.

Felicia
Sent from my iPhone, please excuse any errors.