Versa just won't turn on

[kazza5]

Please can someone help me with my Versa. It was playing up for months, I used to shut it down and restart which usually worked but after more issues I pressed the factory reset and now it was completely dead.  I contacted fitbit numerous times and I was given a replacement, but after only a short while it is all happening again.,pressed factory reset, now its dead like my original one.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @kazza5, it's great to see you in our Fitbit Community! Regarding the unresponsive screen issue that your replacement Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀