Versa keep showing "tap to download the app in all languages"

[Selva_R]

My versa did not respond to re-installing the app, tried to do the set up over and over again. Its just scrolling thru all the languages , once to English it says " to start download the app" , Not able to syn with my phone also. just keep showing the same screen.

Can anyone assist ?

[peggyc50]

I am having the same issue. The phone keeps spinning and trying to connect through the app at the same time. Help us both!!

[AnaFitbit]

Hi @Selva_R it's great to see you here. Hi @peggyc50, welcome to the Community Forums. 

Thanks for the details provided on your posts. I'm sorry to hear about your Versa 3 watches situation. If this persists and you haven't tried yet, you can follow the steps in this link Why won't my Fitbit device sync? I suggest checking that your watches are up to date, you can find useful information here. 

I'll be around. 
 

[ethergasman]

I have the same problem.

The watch is synching since I'm getting updated steps on my laptop as I walk but watch face is just scrolling thru all the languages , once to English it says " to start download the app"

[AnaFitbit]

Hi @ethergasman, let me give you a warm welcome to the Community Forums!

Thanks for mentioning that your Versa 3 is currently syncing. Please check if your watch and app are up to date. To update your watch you can follow the steps in this link Why can't I update my Fitbit device? 

Let me know how it goes. 

[ethergasman]

I think you haven't really comprehended my problem. I cant shift from any screen on watch then the one that says download app. So in the solutions when it says to go to watch settings....I can't. So  Why can't I update my Fitbit device?  isn't helpful.

Any other ideas?

[AnaFitbit]

Hi @ethergasman, it's great to see you again. 

Thanks for clarifying this. In some cases the situation described has been resolved by updating the firmware of the Versa 3. Because you mentioned it was currently syncing I suggested to try to update it. Please check on your Fitbit app if there's an update available for your watch. 

Keep me posted. 

[ethergasman]

Fully updated it says.

do you think watch is faulty?

[AnaFitbit]

@ethergasman thanks for trying to update your Versa 3.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.

[Conniesh]

Did u get a resolution to this issue, I have the same problem

[Anameisaname]

I’m having this problem too!