Versa keeps dying and shutting off randomly

[Macanudo]

The Versa keeps randomly shutting down and turning off. It's not a battery issue as when I turn it back on it still shows a good amount of charge. 

[Molliedoodlemom]

Fitbit is replacing mine. I think it’s coming Pony Express though. I’m
tracking it and it arrived in Phoenix yesterday. I’m a 2 hour drive from
there, but Fedex estimates it’ll be here Friday. Ha!

[Larawannabe14]

And me too, arranged it through live chat today....hopefully when it does arrive it will last longer though I'm not holding my breath as this is the second replacement within warranty period!!!

[Molliedoodlemom]

Here's hoping our new ones work well. I'll be reading about how to keep
the battery life in optimum health!

[Larawannabe14]

Received the replacement but can't even be found by fitbit app or my phone....not happy at all...how has your's been?

[rockinrachael91]

I had that issue but once my phone “forgot” the connection to the old Fitbit, it synced up.

Moderator edit: personal info removed

[Molliedoodlemom]

Mine has worked fine. My app found the new replacement quickly. Give Fitbit
a call.

[Larawannabe14]

Working now...hopefully will last longer than the last replacement

[Toddmo]

I had the same problem.  It worked like a champ for 5 months then got possessed by lucifer himself.  I followed the warranty procedures and the customer service rep was amazing.  She shipped a new watch out to me within 2 hrs of my phone call. 

[Molliedoodlemom]

Yes, thanks to Fitbit, they repacked mine as well and it’s working well.

[ShirleyStiver]

Well, I  didn't get anywhere. And I could not save my chat before she shut it down

[Toddmo]

I called their telephone number 1-877-623-4997.  It took less than 2 minutes.  They were very helpful. 

[Molliedoodlemom]

Turn your Versa lite on and off three times and see if that helps. That is
what they’ll ask if you did. I did it numerous times for about a week and
let them know it never worked and they offered to send a new one before I
asked.

[Allison171]

What do I do if my Versa won’t even turn on anymore to restart? I haven’t had the watch for even a year yet and it’s fully charged when  it dies 

[Molliedoodlemom]

Contact Fitbit. They may replace it.

[MarreFitbit · Accepted solution]

Hello everyone. I apologize for the late response. I'm sorry to hear that your Versa smartwatches were randomly resetting by themselves.

I'd like to give thanks for the feedback you've provided towards our product. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. Our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

I'm glad to hear that the majority of you are already back on track after following the recommendations provided here or after contacting our Support Team. I must say that I really appreciate all of you are helping each other. However, for the ones who are still working with our Support Team I'd suggest to keep your conversation with them as they know what's the next step to try after everything you have done together.

If anyone is still having issues with their watch, please make sure to restart as follows: How do I restart my Fitbit device?. If the Versa keeps having the same behavior, would you mind trying to switch screen setting from "Auto to Manual" or viceversa and see if that stops the behavior? Also, let me know which Versa from the Versa series you have.