Versa keeps going back to the clock face when I swipe up

[rvogenitz]

My Fitbit Versa keeps going back to the clock face when I swipe up to see my steps and other info. I did restart and it’s still not working properly.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @rvogenitz. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Versa screen keeps going back to the clock face when you swipe up. I appreciate you've taken the time to troubleshoot this issue already, I'll be glad to help!

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Hope that helps. 

[JPM-Versa2]

Having the exact same issue.  Scroll up shows logo and immediately returns you to clock face.  I have tried multiple restarts and have changed to a few different clock faces too.  Nothing works ? 

[rvogenitz]

I gave up on it. I’m using something different now. 

[SteveCoz]

Having the same issue. The solution you have provided did not fix the problem. 

[Wiggie]

Ditto with my versa2

[SL-Versa]

Hi…Same problem with my Versa. Tried all your suggestions and nothing worked. 

[ediersen]

I was having this same issue and I removed my versa 2 from my account and added it back in. It seemed to fix the issue. 

[SL-Versa]

Thank you, ediersen. I did what you suggested, to remove device add it back in, and it worked. I also did a reset after adding back in.