Versa keeps losing connection to Huawei P30 Pro

[Jmnathan]

Hi, 

I have the Huawei P30 Pro and am having issues synching with my Versa. It syncs fine to start with but several hours later I can look at my phone and realised I have missed some calls due to notifications not coming to my watch. If I check the fitbit app I have the red exclamation mark and the only way to sync again is by disabling the Bluetooth on the phone, pressing sync in the app and allowing it to reestablish my Bluetooth connection, only for it to stop synching several hours later again. 

I have disabled the power saving options on the phone so that the fitbit app can stay awake in the background and also been through all the standard troubleshooting listed elsewhere on this site but still no joy. 

Any ideas for how to fix this permanently? 

[JuanJoFitbit]

@Jmnathan, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

Regarding the syncing and notifications issues that your Fitbit Versa is experiencing, I appreciate the time spent trying the troubleshooting steps you mentioned above before contacting our forums.

In order to fix the connection issue, please try the troubleshooting steps that are listed in this help article. After this, follow the steps described in this help page. These articles contain steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your watch and see if the issues get fixed.

Keep me posted on the outcome.

[justjoan2]

i have the same problem on huawei 30 pro and versa 2 somtimes 1 day or 2 days and than lose connection

[JuanJoFitbit]

Hi @justjoan2, thank you for joining us in this thread and our Fitbit Community! Since your Versa 2 is also experiencing syncing issues with your Huawei 3G, I'd like you to try the troubleshooting steps that are included in this article, which are great in order to fix this issue.

After this, keep an eye on the syncing process and see if the issue gets fixed.

Let me know how it goes.