Versa keeps losing time and struggles to sync

[eve3302002]

All was well until a few days ago after the latest update.  Now my Versa keeps losing time - up to 15 mins + per 12 hours and struggles to sync.  I used to use my versa for my alarm for work but after oversleeping I now refuse to do this.  Last night I reset my fitbit, and paired it with my mobile again.  Fantastic. 

I woke this morning and my Versa was running 18 minutes slow again.

Does anyone have any suggestions?

Moderator edit: format

[JuanJoFitbit]

Hi @eve3302002, welcome to our Fitbit Community! Regarding the syncing issues and the wrong time that your Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. In case the issue persists, contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.

[JohnInBrooklyn]

I believe I have now lost our 3rd Versa to this same issue.  I remain unconvinced that this isn't a software bug, although I have no way to prove it.

Each was a device owned by a different user, with it's own factory charger and synced to it's own smartphone (a Pixel 2, a Pixel 2 XL, and a Pixel 3, all running the latest version of stock Android).

Support has been poor - I appreciate the staff doing what they can, but apparently that's limited to 'try rebooting it, try charging it, try rebooting it again'.  After supplying the version of Android on the phones (since the watches progressed to the point where they were unusable), that was about it.

Luckily I had insurance on one of the watches, but the other two lasted barely a year before they died, something that has plagued the Fitbit devices I've used on and off for the past 8 years.  I wisened up and bought an insurance policy on the last one (which Asurion gladly covered my wife's Versa in full), but I'm out of pocket on the other two.

Sad, because I was a huge fan of Fitbit's and I thought the Google acquisition would be a good move for them - but I'm left with no choice but to find another platform, I'm not sinking more money into poorly designed hardware.

[SunsetRunner]

What did the Fitbit support via chat have you do to correct this problem?  It's so frustrating, I have not had any trouble, until this last update, for over a year.

[eve3302002]

I had no help at all to be honest.

I just had to reboot it a number of times per day just to get it to do something.

In the end I bought a new Fitbit Versa but it will be the last one if I experience the same problems again. They are not cheap to begin with and there are certainly cheaper alternatives that do just as good a job.

I hope you get further than I did to resolving it.

Kind regards
Yvonne