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Versa keeps rebooting during a workout

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‎06-22-2020 00:27 - last edited on ‎07-15-2020 04:26 by Fitbit Moderator

‎06-22-2020 00:27 - last edited on ‎07-15-2020 04:26 by Fitbit Moderator

Hi,

Just wondering if anyone can help?

 

I've had my Versa since December last year and havent had any problems up until now.

 

For the last 4 days it has been rebooting during a workout (weights, workout, elliptical) and I have to restart it. This can happen several times during the workout. 

 

This is really frustrating when trying to track my workouts and exercise.

 

Any advice would be appreciated.

 

 

Moderator edit: format

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‎07-15-2020 04:25 - last edited on ‎10-14-2024 03:21 by Fitbit Moderator

‎07-15-2020 04:25 - last edited on ‎10-14-2024 03:21 by Fitbit Moderator

Hi @KatherineJayne, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa reboots by itself during your workouts. I totally understand how you feel about this. By the way, thank you for troubleshooting this issue before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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