Versa keeps rebooting on its own

[Sarahelizabeth8]

My Versa has gotten into the habit of rebooting many times a day, without me shutting it down to do so. I’ve had it since September, and since then, I switched from pairing it with an Android phone to an iPhone11. I know that there has been some issues with Fitbit paring with the new iOS, and since this has started since I switched phones, am wondering if this could be the cause. I did a factory reset on my Versa yesterday and the problem has not stopped. Any suggestions to help?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Sarahelizabeth8, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it reboots on its own. I appreciate the time spent trying a factory reset before contacting our forums.

Please try a regular restart. To do so, follow the steps listed in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome.

[Sarahelizabeth8]

@JuanJoFitbit, thank you so much for your response. I followed the instructions, and did a regular restart on my Versa, and then switched out the clock face to a different Fitbit developed face. I'm still having issues with it rebooting on its own. Since I did the restart this afternoon, I've noticed it reboot at least once. Other than switching out the clock face, I haven't done anything else to alter the factory reset I did on Saturday night. As of yesterday afternoon after I posted this initial post, I'm also having issues with my Versa not responding to the touch screen. It is occasionally working, but it's been very inconsistent. The side buttons seem to be working for the most part, but the touch screen is definitely not working well. Any other suggestions? Thank you!

[JuanJoFitbit]

@Sarahelizabeth8, I'm sorry for the late response. However, thank you for trying the recommended troubleshooting steps.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[Mamatracy]

I have this same issue, have tried restarting, unpairing and repairing, have always only had a fitbit face and still it’s resetting constantly.  Nothing is working....seems to be since the last update and it’s getting worse by the day.

[Mamatracy]

Any info on the solution would be much appreciated

[Sarahelizabeth8]

@Mamatracy I ended up contacting the support chat, and after following their information about doing a different kind of factory reset, I asked for a customer support reference number so that I could make sure the rebooting issue was still going on. Within the hour, I was having the same problems again, so I emailed customer support with my number and asked about replacement. (My Versa is only 4 months old.) They are in the process of sending me a replacement, because there was no actual fix.

I hope this help some.

[jachubby]

How do I go about getting a replacement because has mine keeps reboooting randomly