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Versa keeps resetting itself as if I just bought it

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‎02-03-2020 12:00

‎02-03-2020 12:00

Anyone know what to do if the Versa keeps resetting itself back to factory settings?  I've had to Sync it to my daughters phone several times and it's done this four times already.

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‎02-04-2020 04:21 - edited ‎02-04-2020 04:27

‎02-04-2020 04:21 - edited ‎02-04-2020 04:27

@kjampedro, welcome to our Fitbit Community! I'm sorry to hear that you've noticed that your Fitbit Versa resets to factory settings. We haven't received reports about this issue. However, I'd like you to check out if your watch has the most recent firmware update.

 

In order to update your watch, please follow the steps listed in this help article. After this, monitor your Versa and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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