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Versa keeps resetting on its own

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‎02-08-2020 12:06 - last edited on ‎02-09-2020 11:10 by

‎02-08-2020 12:06 - last edited on ‎02-09-2020 11:10 by

My versa will not stop doing a hard reset over and over all day long. This has been going on since the last update. I have tried removing it from my account and re-adding it. No difference. I have tried the hard reset, nothing. I’m about to take it back and get a Apple Watch. This is very frustrating.

 

 

Moderator edit: subject for clarity

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5 REPLIES 5

‎02-09-2020 11:10

‎02-09-2020 11:10

Welcome to the Fitbit Community, @Clori982. 

 

I appreciate your participation in the Forums and sharing that your Fitbit Versa keep resetting itself since the last update. Thank you for your troubleshooting efforts. I understand how frustrating this is for you. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this and provide a solution. Please keep an eye on your inbox. 

 

You can take a look at this page for more information about the warranty policy.

 

Let me know if you have any questions.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎02-16-2020 05:18

In response to LiliyaFitbit

‎02-16-2020 05:18

I’m also having the same issue! 

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‎02-16-2020 05:35

In response to LiliyaFitbit

‎02-16-2020 05:35

I also have the same problem since the last update

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‎02-16-2020 06:35

‎02-16-2020 06:35

I had the same issue with mine last week. Tried all the problem solving solution's suggested by Fitbit Rep. Nothing helped. They sent me another one to replace mine since it was still under warranty. After two whole days, my replacement wasn't syncing the apps so it was draining my battery. 

I did a factory reset to see if that would help. Now it won't even turn on. Very frustrating!!! 

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‎02-16-2020 08:50

In response to K-Dub81

‎02-16-2020 08:50

I also followed all of their troubleshooting directions with no resolution. They said my Fitbit was out of warranty and offered me 40% off a new one. NO THANKS!! I will not waste my money on another one of their products. It was the update that caused the issue. I replaced the Versa with an Apple Watch yesterday and will be recommending everyone else do the same. It’s unfortunate because I have had a Fitbit since 2013. Good luck with yours.

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