help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa keeps restarting and the screen is unresponsive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-13-2020 00:22 - last edited on ‎03-16-2020 07:23 by Fitbit Moderator

‎03-13-2020 00:22 - last edited on ‎03-16-2020 07:23 by Fitbit Moderator

My Fitbit Versa had been restarting and getting non-responsive since around a month ago. More specifically since then, it had been restarting maybe a few hours apart. Then recently it had been restarting more frequently until the screen become unresponsive to touches, which require it to be restarted manually by pressing the left and bottom right buttons to activate the screen again. Then it would continue on a restarting routine again. 

 

This was OK as it was not interrupting with my workout until 2 weeks ago it restarted in the middle of my workout at which I have to restart another session all over again, even though the previous workout was saved.

 

My firmware is 32.70.7.14. I could'n not recall when was it updated but don't know whether the firmware has anything to do with it. I've tried factory setting it a few times and even reinstalling the app on my phone.

 

Any help is appreciated.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎03-16-2020 07:22

‎03-16-2020 07:22

@Maximus91, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

 

Regarding the unresponsive screen issue that your Fitbit Versa is experiencing, I appreciate the time spent trying the recommended troubleshooting steps.

 

I was able to get in touch with our Support team and was told that they assisted you via email. I'm sorry to hear that your Versa is no covered by the warranty. I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎04-21-2020 08:16

In response to JuanJoFitbit

‎04-21-2020 08:16

I am also having this same issue. Can you clarify what the steps in possibly correcting it are? I have also reset my fitbit versa repeatedly and the issue has not gone away.

Best Answer
0 Votes

‎04-21-2020 09:01

In response to drizzydraketeac

‎04-21-2020 09:01

I have tried many different tweaks within the setting and one of the best
solution that I have came across was to disable the screen wake up by
flexing the wrist and simply manually press the button to wake it up. This
might cause some inconveniences but so far it has not restarted since.
Another setting change that I have done was to make sure my screen was
always on when I'm working out so that the workout does not stop halfway
when the watch restarts.

Hope this helps.
Best Answer
0 Votes