Versa keeps restarting by itself

[Lildee4567]

My Versa restarts every five seconds. My watch will turn on and the logo will display.  Once it’s up the screen freezes and i can’t do anything.   Within a few seconds it restarts.  It has restarted over 50 times within an hour.  

I’ve been having problems for the last few weeks.  Everyday it’s something different 

Moderator edit: updated subject for clarity

[helosix]

Likewise. Fit "support" is worse than bots, useless. Clearly the problem was caused by Fitbit, which means that the 1-year warranty doesn't matter. The support chat person seemed to ignore my comments and simply pasted canned responses.
In the end, I was essentially told, "spend another $100 (at min.) on a new device or take a hike".
That exactly what I intend on doing... hiking far away from Fitbit. I'll give the Wyze tracker a try.

[MarreFitbit]

Hi there @helosix, welcome to the Community Forums. We understand and respect your decision regarding the 25% our Support Team previously offered.

Please know that when a Fitbit devices is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty.

Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services.

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our them again for a better understanding of the information that they provided to you.

Let me know if you have any questions present. 

[helosix]

MarreFitbit,

I appreciate a response. Being honest though, we all know Fitbit firmware caused thousands of trackers to die. People's complaints and frustrations with Fitbit's denials are growing (again). The company would have helped its reputation, especially during a potential acquisition, had the company been forthright and taken the relatively minor financial hit by replacing what the firmware/software broke. Regardless of warranty status.

Imagine that your mobile phone, that you spent a hefty amount of money on,  received an update and your phone bricked shortly after. You contact the company and they tell you that you are out of luck since they are covered by some "catch-all" user agreement. You'd be justifiably furious... and that's why we are.

See below for some further evidence from media and web:

• [26MAY20] The latest Fitbit Ionic software update might brick your device
• [30AUG19] Fitbit customers angry company ignored complaints after latest tech update ruined device
• [27MAY20] Fitbit issues statement on bricked Ionic watches after recent update
• [13DEC19] Versa Lite has a firmware update issue, here’s what to do
• Here's a good one to read, see the "Best Answer" - 
• Versa Died- tried to reset, charge, still nothing

Quite a few people discussing it on Reddit as well, specifically the Versa series this time, in addition to the Iconic.

Fortunately, I still have a working HR2. Once it's done, I'll be done with Pre-Google Fitbit.

Moderator Edit: Formatting

[Luna50]

My versa lite keeps restarting by itself and also the swipe feature is not working. Is not even a year old and it’s very frustrating. Can anyone help with this please ? 

[psher]

Same issues with restarting every 5 minutes, but the watch getting hot to the touch when charging was more troubling than anything else. 

[Amesme]

I have this problem as well. It seems like a quality issue for this device, FitBit should be replacing devices with this issue for FREE despite warranty timelines!

[Wheeler9596]

I totally agree with you

[DanielV59]

I am having exactly the same issue!

I have tried to reset the device multiple times, but it is still restarting every 5 seconds.

The watch face that I am using is the classical Fitbit Versa face from Fitbit.

Do you have any solution for this problem?

Thanks a lot!

[GemsG]

I am having this problem too, I'm using the Fitbit click face with SPO2 monitor. The issue seems to be worse when the battery is below around 60% as it has been fine for a couple of days since its last charge then started restarting repeatedly again this morning.

[helosix]

Hi there. No, no solution. Fitbit suggested that the problem was "normal" use and, after many other people complained, offered a discount on a new device. 
This was all before Google completed acquiring Fitbit. 

[SunsetRunner]

at least you were offered something -_-

[Momlowry]

This is now an issue for me as well I have changed clock face to a fitbit one not third party, reset multiple times and my screen is also fading even though  I have it set at high. I'm really starting ti get frustrated.  I've had multiple issues with this model for years. I'm on my third replacement but I'm serious considering a different brand.