Versa keeps shutting off

[Happy6785]

 Just bought a verse watch and have been wearing it for two days and it keeps going off.  I have to restart it manually every time. It'll work for a while then shuts off again.

[SunsetRunner]

Is it actually turning off or is it restarting? Several people here on the forum have been having problems with the Versa restarting on its own. I too was having the same problem. I actually did a factory reset and I only use a Fitbit developed watch face. It's been mentioned in other post that watch faces developed by others may have some bugs in them. Since I factory reset my Versa last night and have only been using Fitbit developed watch faces, I have had no problems with the Versa restarting itself on its own.  The watch face I was using when my Versa was restarting itself was SpaceX. Somebody else posted that they were using SpaceX also and their Versa was restarting on its own.

[Randoni]

I have been having the same problem since I added SpaceX.  I'm going to try factory clock face.

[CHannNS]

Did this work? Did you have to do a factory reset like others mentioned?

[E.A.Poe]

I am going through round two with this issue. The first time I was using a clock face by someone other than Fitbit. It worked fine for a week and then it would shut down completely every time the watch shut off. I couldn't even track exercise because I would start the timer, the face would shut off 5 seconds later and when it rebooted, I was back at the watch face and my time exercise time was gone. I did the whole erase everything, restart and only use a Fitbit made watch face and that worked for a week and now I am back to it shutting down every time the face shuts off. I did the erase and set up twice this morning and it is not fixing the issue this time. I love having my Fitbit but this is a deal breaker. I am calling customer service and I hope for their sake (as a company) and mine (as a consumer who really finds this product useful when working properly) they can help me.

[Randoni]

I was concerned this morning as mine shut off again having worked since going back to the default clock face.  There was a software update for the versa and since then it hasn't shut off again.

[Randoni]

It did work until this morning, Then I discovered an update and it has been working since then