help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa keeps unpairing from my phone constantly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-15-2019 13:30 - last edited on ‎09-16-2019 05:35 by Fitbit Moderator

‎09-15-2019 13:30 - last edited on ‎09-16-2019 05:35 by Fitbit Moderator

Hi,
For the last two weeks my Fitbit Versa (I got it in December 2018) keeps unpairing from my phone and I'm constantly having to bring it home, put it on the charger and go through the whole re-pairing process. Is there anything that can be done to solve this problem as it is very inconvenient.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-16-2019 05:34

‎09-16-2019 05:34

@HollyLed welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it gets unpaired from your phone constantly. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please let me know what is the brand and model of your phone.

 

In the meantime, make sure that your phone has the most recent Fitbit app version installed. If the app is up to date, try logging out of the app, restart your phone, open the app and log in. After this, restart your Versa as described in this help article and repeat the setup process.

 

In case the issue persists, try the troubleshooting steps that are listed in this help page. this page contains steps that you might've already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes