Versa light counting motorbiking

[Johnnyw75]

I just bought a Versa lite a couple of days ago to replace my prematurely defunct charge 2. The problem is today I noticed that after riding around on my motorbike today it had added 1000’s of steps. How can I stop my Versa lite from doing this. The charge 2 never did this.

[AlvaroFitbit]

@Johnnyw75 Welcome! It's good that the community is growing! Sorry for the delay in my reply.

Let me help you with your Versa lite counting steps while riding your motorcycle. Your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may move but you won't be actually walking. For example, this may happen when you are playing the drums, burping a baby or clapping. It can also happen while driving. You can negate these steps by logging a driving activity. You can try wearing your device on your non dominant hand but select that hand as dominant on the device’s settings to make it less sensitive to movement.

Let me know how it goes.

[Johnnyw75]

This reply is almost as bad the one I received by email. None of my 3 previous Fitbit trackers did this. Please figure out a way to stop rather than putting it on to the customer 

[Johnnyw75]

Actually I have been a member of the community for years. In fact I can remember when the fitbit support actually used to do something. Recently despite the fact that have reported this huge spike in steps every time I ride my motorbike, nothing gets done at all. It is actually worse than that as I keep getting replies that it is "expected" that my new fitbit step tracker cannot track steps. This obviously is completely unacceptable.


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