My fitbit Versa has stopped tracking my heartrate and sleep information. As of Thursday afternoon the lights that track my heartrate stopped coming on. I have tried the troubleshooting steps outlined in the community and they have yet to come on.
- Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
- Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now"
- Next, switch it from Off to On and manually sync your watch once again.
- Once it's done, restart your watch once again.
- Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.
- Did a factory reset and synced.
I am unsure what to do with my fitbit now. I have noticed over the past couple weeks I would get alerts for previous messages that I had already read. If this is not where I should be posting my request for help, I apologize the site isn't user friendly or descriptive on how to request help without posting on twitter or calling.
