Versa lite has started only showing simplified sleep details

[kiwicalifornia]

Hi All,

I'll start by saying I have been a fitbit user for years, and I am very aware of  he nuances of the sleep settings.

Everything was fine until the weeks of Jun 28-Jul 4. That was the last week my versa lite gave detailed sleep data. Everything since then has been simplified data.

Nothing has changed in the way I wear the fitbit, the way I sleep etc. The only thing that has happened was a firmware update. The watch is snug against the wrist, and I've been checking its position before going to bed but nothing changes, still simplified data.

I have rebooted the fitbit but that doesnt help either. The only thing I havent done is a factory reset.

Any thoughts?

Cheers

[Rich_Laue]

Go to a sleep in question,  tap to get to the detail page.

Below the chart you will see the reason if Fitbit knows. 

However let's first check for the heart rate.

[kiwicalifornia · Accepted solution]

Hi Rich,

I’m such an idiot! I turned the heartbeat monitor off a wee while ago to test something and clearly forgot to turn it on, and then forgot I’d turned it off in the first place!

I turned it back on and of course, sleep is back to usual.

Thank you for your reply.

Shane

[Rich_Laue]

I've done that, or had a firmware update turn it off