help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa lite is not tracking sleep or active minutes.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-30-2019 07:58 - last edited on ‎05-31-2019 11:47 by Moderator Alum

‎05-30-2019 07:58 - last edited on ‎05-31-2019 11:47 by Moderator Alum

I just switched from a charge 2 to a versa lite.  The active minutes and sleep times are not accurate.  Actually sleep time isn't registering at all.  Please help

 

Moderator Edit: Clarified Subject.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-31-2019 11:49 - edited ‎05-31-2019 11:52

‎05-31-2019 11:49 - edited ‎05-31-2019 11:52

Hello @LisaMPollock thanks for joining the Fitbit Community, it's great to have you on board. 

 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to suggest you to restart your Versa Lite by pressing and holding the left button until you see the Fitbit logo on the screen.

 

Then, go to the Settings app in your Versa Lite and make sure Heart Rate is ON. If your watch doesn't have a constant heart rate tracking when you're sleeping, it will not record sleep accurately. 

 

Thanks for your patience and understanding, give this a try and let us know in case you need anything else!  

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes