help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa lite isn't working (not syncing or keeping time)

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-06-2020 07:11 - last edited on ‎05-03-2020 10:44 by Fitbit Moderator

‎03-06-2020 07:11 - last edited on ‎05-03-2020 10:44 by Fitbit Moderator

I know this is not the platform to review Fitbit but I am so disappointed in their customer service. My Fitbit stopped keeping time, stopped syncing, stopped pairing with Bluetooth. Customer service has not helped me at all resolve any of these issues. When I tell them over and over that I have tried everything, they send another suggestion. I have a Fitbit Versa lite and have had it less than a year. I wish I had looked at reviews before I bought. Looks like others had the same issue(s). 

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-03-2020 10:49 - last edited on ‎06-20-2025 09:24 by Fitbit Moderator

‎05-03-2020 10:49 - last edited on ‎06-20-2025 09:24 by Fitbit Moderator

@angie614 Welcome to the Fitbit Community! It's great to have you here!

Sorry for the delay in my reply and to hear that your Versa lite isn't working as it should. Also thank you for reaching out to our Support team. Since the issue persists please just update our Support team about this and ask what are the next steps in the process. They will review your case and proceed accordingly following Fitbit's warranty policy.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes