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Versa lite keeps downloading on fitbit app

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My versalite is stuck on the firbit app syncing phase where download happens. It does not go beyond 2%. I have been rryinggn for over a month now. I tried today it is still at 2%

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Hello @zihalthi_1 

Wow, retrying to set up for new Fitbit Lite on and off for a month has got to be frustrating I’m sure. Look here to see if your phone is compatible to use and see great troubleshooting tips that will help you to hopefully get up and running soon here: https://help.fitbit.com/articles/en_US/Help_article/1872.htm

Please let me know if this was the best answer to resolve your issue. 😃

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Hi,

Still no luck. It now states that the firmware update has failed and I have
tried all trouble shooting options with no success.

Regards,
Zihlathi
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Hello again @zihalthi_1 

I'm so very sorry. I'd call Fitbit Customer Service at 877-623-4997

I hope they can provide you with a solution 

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