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Versa lite keeps failing to sync

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‎07-17-2019 06:22

‎07-17-2019 06:22

I have tried everything that has been recommended and my versa lite keeps

saying that it fails to sync. Can anyone help me please 

 

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42 REPLIES 42

‎08-25-2020 15:35

In response to Shellsmith91

‎08-25-2020 15:35

Mine is working now. They suggested a factory reset for me where you hold the button down until the fitbit logo disappears then let go for like 2 seconds and press it again till it vibrates and that does a factory reset. It told me my reset had failed and not cleared all the data but it syncs now and is telling time just fine 

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‎08-25-2020 15:55

In response to Shellsmith91

‎08-25-2020 15:55

Mine has not resolved. When the watch is on, it continues to lose time. It thinks it’s Sunday evening at 4 pm (it’s almost 7 pm on Tuesday). I’ve done a factory reset, restarted my phone, re-downloaded the app, tried to sync to my computer and my iPad. It had 95% battery a few hours ago and now it’s completely dead. I’ll put it back on the charger, but I’m not optimistic that will help. I also find it really suspect that I had no issues for almost two years until Friday and then suddenly the Versa 3 is introduced. 

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‎08-25-2020 16:19

In response to Shellsmith91

‎08-25-2020 16:19

Mine is finally working after a “failed factory reset” I did a factory reset and it said it failed to clear all the data but now it’s working so 🤷‍:female_sign:

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