Versa lite keeps failing to sync

[Charlie27]

I have tried everything that has been recommended and my versa lite keeps

saying that it fails to sync. Can anyone help me please 

[SunsetRunner]

Buying a new one won't fix the problem unless there's an actual hardware problem with the watch itself.

Assuming that there is not (and it doesn't seem that there is) a new watch will work the same since the problem is clearly the firmware on the watch and/or the app software itself.

This has been going on so long and I just don't understand why a big company like FitBit doesn't seem to care about getting this bug (or THESE bugs) fixed!

It almost seems like sales are more important.

What the FitBit Executives need to clue into, is that unless these problems are resolved, people like us who own these devices,

absolutely will tell everyone we know, personally and on social media

about the problems and lack of actual support.

I say "actual support" because having someone from FitBit just posting on here is meaningless if the ACTUAL PROBLEM is not being addressed!

I can say, when it works, I really like this watch.

I had a Samsung Gear S3 before this one and I hated that watch!

It was just big, heavy and battery life was horrible.

I couldn't wear it to bed to recorder heart rate and sleep cycles.

With my Versa Lite, I can.

The thing is, I wouldn't mind upgrading to that new Versa 2 as it has some extra features that I'd like.

But with this disconnecting and not syncing when it should, issue, then 

NO WAY!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Meganboulden. It's nice to see you around, @SunsetRunner. 

@Meganboulden thank you for joining the thread and sharing the details of the syncing issue you're experiencing. I appreciate your troubleshooting efforts, you can confirm the steps here. I understand how you're feeling as you received the watch as a gift and would like to continue enjoying its features. I would like to confirm if you continue experiencing this issue, I will be glad to assist you further. 

@SunsetRunner thank you for sharing your experience and feedback. I understand that this can be very frustrating, note that your comments are always helpful for us to keep improving the Fitbit experience. 

I'll be around if you need further assistance.

[Kuriositty]

I FINALLY got my fitbit to work properly 2-3 days ago. I got my old iphone to sync up with it, but it took FOUR days to update my fitbit through my phone.

I'm sorry, but the support I received wasn't helpful, seemed automated, stated everything I had done already, and kept telling me that it was already synced and updated (but the fitbit still wasn't working on my end). The ONLY helpful thing that was said through support emails was that if I wasn't able to update through the phone I could plug it into the computer USB port and it would update within a few minutes. However, I received this a few days after I had already been trying to update it through my phone. After all this time I finally hooked it up to the computer and within a few seconds it said the update was complete. 

My question after all this stupidity is: What if I didn't have a computer to resolve this terrible update issue?

[Meganboulden]

Wanted to share an update. My Fitbit is finally working again. The dashboard has my steps and everything visible again. I don’t know what fixed, maybe there was a system update overnight. But I’m glad to have it working again.

[LiliyaFitbit]

Thank you for your replies, @Kuriositty @Meganboulden. 

@Kuriositty I am glad to know that you finally got your device to work properly. Thank you for sharing your experience with our Support team, I totally understand how you are feeling and appreciate your feedback. Our team is always working on improving the user experiences, and your comments are always welcome. I am sure our Support team would have found the solution for you in case you didn't have a computer. 

@Meganboulden thank you for posting the update here. I am glad to hear the issue has been resolved and you can continue enjoying the Fitbit experience. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

If you have any questions, feel free to let me know.

[Sunflowersz]

I’m having the same issues with mine. With my last fitbit the charge I had for many years it would continuously sync all day as long as I was near my phone. My new one the versa lite doesn’t sync unless I manually do it and even then it takes forever. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Sunflowersz.

Thank you for joining the thread and sharing that you're experiencing the same issue with your Versa Lite. I appreciate the additional details. When your phone is near your Fitbit device with Bluetooth turned on, it periodically syncs with the Fitbit app to update your stats and download available firmware updates. If you have an iOS device, please check if you have the all-day sync option turned on: Tap the Today tab > your profile picture > your device image and find all-day sync option.

Please find the complete troubleshooting instructions to resolve the syncing issue at Why won't my Fitbit device sync?

Let me know how it goes, I'll be around. 

[Suz4]

I have tried everything suggested, still will not sync. I've had mine since October, 2019. It has worked fine until now??

[LiliyaFitbit]

Welcome to the Fitbit Community, @Suz4.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your efforts and the additional details. Our team has recently released a new version of the Fitbit app. Please make sure you have downloaded the new version by following these instructions. If the issue persists, please let me know your phone's model and OS version. 

Looking forward to hearing back from you.

[Hache13]

My versa two battery died one day and even after charging it since then it hasn’t been able to sync. I’ve tried every suggestion on here multiple times and I’ve tried forgetting the device twice and resetting it up but it says that an error happened (both times) and it won’t work. Please help!  

[Sunflowersz]

How do I go about getting a refund for my Fitbit? I tried to return it to Walmart and they wouldn’t take it.

Get Outlook for iOS

[Hache13]

I can’t find the Fitbit app in the need to be updated or in the recently updated. I updated my phone yesterday so it’s the iOS version 13.6.1 

my phone says it updated the app 6 days ago and my Fitbit stopped syncing on Wednesday (3 days ago)

[LiliyaFitbit]

Welcome to the Fitbit Community, @Hache13 @Sunflowersz.

@Sunflowersz I understand your concern and would like to advise that Fitbit has a 45-day return policy, so anything purchased directly from Fitbit can be returned for a refund for any reason within 45 days of shipment. If you've purchased from a retailer, you'll need to return your product directly to the retailer, following their return process. This is generally printed on your receipt, though you can also find it on the retailer's website. I appreciate your understanding. For more information, see Terms of Sale. 

@Hache13 Thank you for joining the thread and sharing that your Versa 2 stopped syncing. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to help. The latest released app version is 3.28. To see which version of the Fitbit app you have, tap the Today tab > your profile picture > Help. The app version is at the top. For more information, see How do I update the Fitbit app? I recommend confirming if you've tried the following:

1. Go into your phone's Bluetooth menu > Tap on the icon next to your Fitbit device >Press Forget this device.
2. Turn off other Bluetooth connections that are nearby.
3. Force quit the Fitbit app.
4. Reboot your phone and restart your Fitbit with the steps from this help article.
5. Open the Fitbit app, tap on your profile picture > Set Up a Device.
6. Choose your Fitbit from the list and follow the onscreen instructions.

Looking forward to hearing back from you.

[Hache13]

My Fitbit won’t even show up on the Bluetooth for my phone anymore. So idk,
I’ve rebooted my Fitbit and phone like 4-5 times, force closes the app more
times than that and nothing has help

[Hache13]

My Fitbit won’t even show up on the Bluetooth for my phone anymore. So idk, I’ve rebooted my Fitbit and phone like 4-5+ times, force closed the app more times than that and nothing has helped. My phone does have the most recent version of the Fitbit app. I tried at an earlier time turning off nearby Bluetooth things and trying to re sync it but it didn’t work. My husband got his Fitbit versa 2 (same as me) at the same time and place as me and he hasn’t had any issues. Idk why mine had been so weird.

[LiliyaFitbit]

Hi @Hache13, thank you for your reply. 

I appreciate your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[AriDawn]

Thank you so much!

[Sunflowersz]

Thank you. I’m hoping to return my fitbit for a refund.

Get Outlook for iOS

[Shellsmith91]

Hi there, has this issue been resolved at all? The past couple of days I’ve noticed my Fitbit is not keeping time. I’ve had to sync it twice to get the time correct, but not it has stopped syncing altogether. I’ve tried restarting both my phone and Fitbit, and turning my Bluetooth on and off. I don’t know what else to do. Please help. Thank you.

[Sunflowersz]

The issue has NOT been resolved yet. I remember years ago when I had an issue with a Fitbit they contacted you immediately and resolved the issue. Now...