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Versa lite - no heart rate

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‎04-14-2020 06:35

‎04-14-2020 06:35

I just got this yesterday, I charged it and got it all set up and installed the app. I couldn’t figure out how to take a heart rate reading whatever I wanted, so I figured that was not an available option and went about 18. But in the past 12 hours it hasn’t taken one heart rate reading.
I checked the settings on the watch and it is turned to on, but I checked for the setting in both my Fitbit app and the online dashboard and there is no option for heart rate. 

am I missing something? Does anybody have any suggestions? I’m getting very frustrated that I have no heart readings and it didn’t track my sleep last night because of it

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‎04-16-2020 19:45

‎04-16-2020 19:45

Hi,

 

I'm having the same problem although I've had my Versa Lite for ages.  It's a mystery and quite frustrating.  Have you solved your issue yet?  If so, how did you achieve it?  I've tried to re-set it, ensure that that auto box is ticked on my device.  Nothing seems to be working ....

 

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