Versa lite no longer starts phone GPS to track run

[Tonyk]

Everything worked fine when I had a galaxy 7 would select run and it would connect and track my on run on the phones gps. Now that I upgraded my phone to a galaxy s20fe, I select run, or walk from exercise, and it tries to connect but fails, even tried opening the app first, would connect then loose connection. I still receive notifications and it syncs fine.

Moderator edit: format

[JuanJoFitbit]

@Tonyk It's great to see you in our Fitbit Community. Regarding the GPS connection issue that your Versa Lite has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Please restart your Versa Lite as described in this help article. After this, check out this help page, which explains how the GPS feature works on your Fitbit device. This article also contains some troubleshooting steps for you to try.

Finally, monitor your watch during your next exercises and see if the issue gets fixed.

Hope this helps.

[Tonyk]

Did the restart, also it's done a firmware update also, I don't know if it's something with the phone or the updated fitbit software that loaded on the phone. Notifications, and text work fine.

OK I found out the problem, changed location permissions from only when app is open to always.

Sent from my T-Mobile 5G Device

Moderator edit: merged reply

[JuanJoFitbit]

@Tonyk Thank you for getting back and trying the recommended steps.

I'm so glad to hear that you managed to get the issue resolved by changing the location permissions. Please keep monitoring your watch and see if your GPS data gets tracked properly.

See you around.