Versa lite not showing correct time since 24/12/2021. Now not syncing to android phone either

[Lynnknee]

Since 24/12/2021 my versa lite has been playing up. Not showing correct time until I synced it. Now not syncing at all, last synced 25/12/2021 @ 19:46. Have uninstalled and reinstalled app, now cannot connect to bluetooth or pair up to Samsung Galaxy A80 phone. This is a replacement fitbit......not happy

[Guy_]

Hi @Lynnknee -  the first thing to do before further troubleshooting is to restart both phone and watch.

[DramaQueenDiva]

Hi @Lynnknee,

Just adding on to what @Guy_ said after you restart both the phone and watch: you may want to set it up as a new device.  It's the exact same process as when you originally set your device up, but in case you need the instructions again, I've included them here .  

I've had to do this several times before and it turns out there was something wrong with the Fitbit server and not connecting my watch to my phone.  Once I repaired those connection by following the setup process, the issues resolved themselves.

[Lynnknee]

Hi Guy, both watch and phone restarted several times, still not syncing. Blutooth says needs fitbit app for it to connect  app has been re-installed on phone. I really don't know what is going on, watch is now showing 18:13 hours real time is 20:01 hours

[Guy_]

@Lynnknee  - please follow the set up a new device given by @DramaQueenDiva .

[Lynnknee · Accepted solution]

Hi DramaQueenDiva, I have had a nightmare with this Versa Lite. I did as you advised and it does not connect to my app or pair with my phone at all now. I phoned customer service who after talking me through a couple of things are sending me yet another replacement. This will be my 3rd!!! If this one goes wrong then I will be ending my ties with fitbit and looking at other smart watch devices. Thank you for all your help 

[Guy_]

Hi @Lynnknee  - I hope the replacement one works, as often replacement ones are just refurbished ones that already had problems and lucky you can still get one without having to buy a new one.