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Versa lite not tracking heart rate

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‎05-21-2020 19:59 - last edited on ‎05-22-2020 17:24 by Fitbit Moderator

‎05-21-2020 19:59 - last edited on ‎05-22-2020 17:24 by Fitbit Moderator

My versa lite stopped showing and recording my heart rate. The lights do not glow on underside when I take it off. They used to be red and green. Now it's just a hint of red. What's wrong with it.

 

Moderator Edit: Clarified subject

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‎05-22-2020 17:23

‎05-22-2020 17:23

Hi @SunsetRunner, welcome to the Community Forums! 

 

Thanks for bringing this to our attention. To resolve this issue, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and let me know if the issue persists. Such article includes a restart process that can be really helpful to resolve this concern.

 

Let me know if you have any additional questions.

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