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Versa lite "Data not cleared Sync and try again"

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‎02-28-2020 11:09

‎02-28-2020 11:09

I got a Fitbit versa lite and I can't set it up because it just displays the message "Data not cleared Sync and try again". Is there anything I can do about this? I havent been able to find a solution online.

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‎03-02-2020 11:49

‎03-02-2020 11:49

Welcome to the Fitbit Community, @Aaaaaaaaah. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that you're unable to set up your Versa Lite since it is showing the message "Data not cleared Sync and try again". Thank you for your efforts to resolve this. I recommend doing a restart by following the steps from this help article: How do I restart my Fitbit device? After that you can try to set up your watch: How do I set up my Fitbit device?

 

If you continue experiencing difficulties, please check our troubleshooting instructions from this help article: Why can't I set up my Fitbit device?

 

Let me know how it goes, I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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