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Versa lite screen fading black

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‎06-23-2020 01:11

‎06-23-2020 01:11

Hello, 

My fitbit versa lite screen is not responding. When I press the button nothing happens. 

I can't reset it as the screen blacks out before I can get to settings. 

It is not 12 months old. 

Need some help and advice please. 

Thanks

Wendy

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‎06-23-2020 01:33

‎06-23-2020 01:33

You could try restarting the fitbit by pressing and holding the button for 10 seconds.

 

If that doesn't help then it's possibly a hardware failure, in which case it's best to contact customer support. They can check your warranty status and advise on your options: contact.fitbit.com 

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