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Versa lite steps reset after reaching goal

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‎10-21-2019 06:03 - last edited on ‎10-22-2019 12:27 by Fitbit Moderator

‎10-21-2019 06:03 - last edited on ‎10-22-2019 12:27 by Fitbit Moderator

Hi, I have noticed that when my steps goal has reached 10,000 it returns back to zero but yet when I sync on my phone I can see all the steps I have done.

 

Does anyone know why the watch resets?

 

thanks

 

Tracey

 

 

Moderator edit: updated subject for clarity

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‎10-22-2019 12:29

‎10-22-2019 12:29

@tracey179 Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Versa lite missing its step count. This is odd but you can try restarting it by following these instructions. Also try using a different clock face (try one made by Fitbit).

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-22-2019 12:39

In response to AlvaroFitbit

‎10-22-2019 12:39

Also. I have had to reset it again because I tried all the steps to Re
connect it and it wouldn't work. I have done this 4 times since I have had
it and I have only had it 4 months. Not impressed with it at all!!!
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‎10-24-2019 06:50

In response to AlvaroFitbit

‎10-24-2019 06:50

I haven't been able to use my watch because it won't update and I apparently don't have a compatible device and don't know anyone with a compatible device to update it so my £150 watch is completely useless!!! Tried my ipad 4 (not compatible) Samsung a50 (not compatible) Samsung S4 (not compatible) and because I don't know anyone with another device, I am stuck with a watch that doesn't work.

 

Well done fitbit!!!!! I will never purchase one of these watches again!!!

 

not impressed

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