08-23-2019 16:34
08-23-2019 16:34
I boight my versa lite a month ago and the touch screen stopped working. I restarted it numerous times but it still doesn't work. Is there anything I can do to fix it or do i need to have it replaced?
06-11-2020 03:05
06-11-2020 03:05
06-11-2020 14:46
06-11-2020 14:46
07-13-2020 15:26
07-13-2020 15:26
Mine versa lite is having same problems. I did do you said and still not working. What other options do I have?
07-14-2020 03:17
07-14-2020 03:17
07-14-2020 09:52
07-14-2020 09:52
Yeah throw it away and buy an Apple/Samsung Watch
07-14-2020 09:59
07-14-2020 09:59
I am having this same problem. When I reset, it works for a little bit but like a half hour later - it doesn’t work anymore. Not sure what else to do?
08-20-2020 19:17
08-20-2020 19:17
I’ve had the same issue...did all the above...wouldn’t sync after the reset so had to reset again, now the screen won’t let me get past quick tips. The app says all is good but the watch isn’t responding
08-21-2020 00:45
08-21-2020 00:45
09-04-2020 11:38
09-04-2020 11:38
Same thing is happening with mine! I have restarted, changed the clock face, and have done two factory resets. Nothing has worked at all!
09-04-2020 17:08
09-04-2020 17:08
09-14-2020 17:46
09-14-2020 17:46
Glad some of you have had success getting a replacement. I'm on the phone with Customer Service and they want to go through a battery of troubleshooting steps that all of you have tried, and I have tried. And with my previous attempts, the screen still freezes. But now I 'm hold with CS listening to Bethoven music. I want to be positive, fingers crossed, that Fitbit will follow the same that some of you have successfully had and replace this device without a lot of hassle.
01-13-2021 09:35
01-13-2021 09:35
I followed these instructions for a factory reset (as I was also having touchscreen issues) and now the device will not turn back on or even respond when plugged into the charger.
The battery has recently been charged (on approx. 80%) so this can't be the issue either.
Do you have any advice?
01-13-2021 11:52
01-13-2021 11:52
01-14-2021 00:23
01-14-2021 00:23
I followed these instructions for a factory reset (as I was also having touchscreen issues) and now the device will not turn back on or even respond when plugged into the charger.
The battery has recently been charged (on approx. 80%) so this can't be the issue either.
Do you have any advice?
01-14-2021 04:24
01-14-2021 04:24
Hi I contact Fitbit and they walked me through everything over the phone still didn’t work so they sent me a new one
01-14-2021 07:55
01-14-2021 07:55